Citizens recurrently turn to the European Parliament in order to request information about their rights as passengers. The ongoing legislative reform shall clarify certain aspects of air passenger rights, to ensure a better application of the EU law and to strike a fair balance between passenger rights and their financial cost.
In complement to various international conventions, the two main EU legal texts defining air passengers rights are Regulation (EC) No 261/2004, which establishes minimum rights for passengers in the event of denied boarding and of cancellation or long delay of flights, and Regulation (EC) No 2027/97 on air carrier liability in respect of the carriage of passengers and their baggage by air.
Reform of air passenger rights legislation
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The European Commission proposed on March 2013 to review these rules, with the aim of improving information to passengers in the event of delays and clarifying…
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